Mounts Plumbing & Construction offers its service to nearly all the Major Home warranty providers. As a preferred vendor for home warranty companies, we know exactly how they operate and can often expedite your repair solution simply by being assigned to your claim. Our technicians are trained to identify and suggest the appropriate solution based on YOUR warranty company’s replacement criteria. This, in most cases, allows us to get your project or repair completed Hassle Free and Prompt!

Large or small, we’ve seen it all… From simple faucet repairs to whole home drain, waste, vent replacement. We promise to always offer you a complete solution and not just a Band-Aid to the issue. While we strive to complete repairs on the first visit, sometimes the situation will call for approval from your service provider. In this case our technician will diagnose the issue, take photos, and prepare a detailed analysis for your warranty companies review. We then advocate for YOU to get the approval and get you back on the schedule for the repairs.

 

FAQ’s

Why do I have to pay a Service Fee if I have a warranty?

Service fee criteria can vary from each company. In most cases the fee is collected upfront when you made the claim with your warranty company. If it was not collected then, they will notify us when we are assigned to case, and we then collect it directly from the Homeowner. The amount will also vary. This is an arrangement you made when you signed up for the warranty. We do not set these rates.

 

Who do I call with questions regarding my claim?

If your question is about scheduling, please contacts us directly @ 314.230.9001 Monday – Friday, 8am -430pm. ALL other questions should be directed to your warranty companies claim or customer service department. This is the best way to find information regarding your claim. Once we have submitted for approval, it is your warranty companies’ duty to notify you of the status, approvals, denials, or out of pocket expenses.

 

Why do I have “out of pocket” cost if I paid the service fee?

Depending on your policy you may incur out of pocket costs for your repair. Some policies have limits or caps that your specific repair may exceed. These additional costs will always be communicated to the Homeowner prior to work being completed. The service technician who visited your home as well as our office staff DO NOT know the details of your policy. If you have any questions regarding coverages, please contact your provider directly.

Why do I have to pay for “Access”?

Your policy will determine any out-of-pocket costs, or non- covered items. For example, if we are dispatched for a leak that is inside of a wall, in most cases your coverage does not pay for us to create the access in order diagnose or complete the repair. Additionally, we do not make repairs to drywall or any other surface that may have been disturbed to complete the plumbing repair.  It is best to contact your warranty companies’ customer service department prior to the first visit to see if you will have any additional charges other than the service fee.

 

I Need a new water heater, what happens now?

Water heater replacements are common practice at Mounts Plumbing & Construction. If we are dispatched to diagnose a leaking or defective water heater through your warranty company the first visit will almost always be exclusively a “diagnosis” only visit.  Due to the higher costs associated with the replacement you warranty company mandates we diagnose the problem first, then submit for approval. Often, we can expedite the process depending on the symptoms by using the Water Heater Diagnostic Services section on our website. You can submit your photos on the contact us page.

 

Why is it taking so long to get my new water heater?

Mounts Plumbing & Construction can replace your water heater usually within 1 day of your call. However, when a 3^rd party warranty company is involved, the process is often several days to weeks… The reason is once we diagnose and submit for approval it is out of our hands. Even when we are notified of the approval, in many cases, we must wait for them to provide us with purchase orders and where to pick them up or even wait for them to ship the new unit to us directly. This is also out of our control.  Mounts Plumbing & Construction has made water heater replacements a high priority for our customers because we understand your frustration, especially when there are children or elderly in the home. Some warranty companies offer a “cash out” option. If offered, you can pay us directly to replace the unit and collect the reimbursement from them. This can speed things up greatly, getting you fixed faster.

 

What are Codes and Modification charges?

When completing any repair to your home, as a professional service provider, we are obligated to complete the repairs to the standard and best practices in accordance with the building codes for your area. Water heaters are no exception. Building codes change periodically, and what may have been acceptable 10 years ago no longer is in the eye of an inspector. During the diagnosis, the technician will determine what, if any, additional parts, or modifications will be needed to install the new unit in accordance with plumbing codes. Your warranty company will notify you prior to scheduling if you have any non- covered charges. Typically, they will not pay for “code enhancement” or specific modifications to your homes plumbing to make the new unit comply

*The details of your policy will determine if you have any out-of-pocket costs, and we recommend you consult with your service provider prior to the first visit. Non- covered charges and out of pocket expenses MUST be approved by the insured prior to scheduling any repairs.